1. Information We Collect
To fulfill your order and provide a personalized experience, we collect various types of information:
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Order Information: When you make a purchase, we collect your name, billing address, shipping address (and recipient’s address), payment information (including credit card numbers or wallet details), email address, and phone number.
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Recipient Information: Because we deliver on your behalf, we collect the name, delivery address, and contact number of your beloved ones in Lebanon to ensure successful delivery.
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Personal Shopping Data: If you use our personal shopper service via Email, WhatsApp, or Viber, we collect the details of the items you wish us to source.
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Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
2. How We Use Your Information
We use the information we collect to:
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Fulfill orders placed through the Site (including processing payment, arranging for shipping, and providing invoices/order confirmations).
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Communicate with you and provide customer support via WhatsApp, Viber, phone, or email.
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Screen our orders for potential risk or fraud.
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Deliver personalized marketing or promotional offers, where you have consented to receive them.
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Coordinate with our delivery teams across Lebanon (Beirut, Tripoli, Saida, etc.) to ensure your gift reaches its destination.
3. Sharing Your Personal Information
We do not sell your personal data. We share your Personal Information with third parties to help us use it as described above:
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Service Providers: We share information with delivery drivers and local couriers within Lebanon to complete the physical delivery.
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Payment Processors: We use secure third-party payment gateways to process your transactions.
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Legal Requirements: We may share your information to comply with applicable laws and regulations or to protect our rights.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Security
The security of your personal information is important to us. While no method of transmission over the Internet is 100% secure, we implement industry-standard practices to protect your data, especially sensitive payment information.
6. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.